FAQ

What is TravelPost?
How is TravelPost different from mail?

As opposed to traditional postal companies providing the shipping service itself, TravelPost acts as an intermediary. It helps you find the fastest, cheapest and sometimes the only method to send a parcel. This method is a person who goes to the right place and is ready to help.

Imagine for a moment that you really need to send something dear to your heart that the post office will never accept, e.g. your niece’s kitten or your grandmother’s jam to the son’s dormitory. Or some trifle to another country. Its delivery can cost ten times more than the thing itself.

Now imagine how many people go to that destination every day with a half-empty bag. So it would be great to “rent some space in their luggage”…

It becomes possible with TravelPost.

TravelPost allows you to find a traveler who, for a small reward, can take a parcel, as well as a person who wants to send a parcel to the destination you are heading for.

The principle is simple: you download the application, sign up, publish information about your parcel or your upcoming trip. TravelPost immediately suggests you available options. It only remains to make arrangements.

It is up to you to decide. The cost of delivery is the amount agreed upon by the sender and the traveler. TravelPost does not interfere in this process.

The reward may be non-monetary: you can give the traveler a ride from the airport, give him or her a present, just say thank you if the traveler just helped and does not need money.

TravelPost service itself is free of charge. There are no fees for using it.

After each successful delivery, the sender and the traveler leave feedback on each other. Rating is the arithmetic mean of all the ratings received from other users, as well as the ratings from TravelPost.

TravelPost evaluates the user by the amount of information that s/he has provided: photo, a few words about him/herself, links to social network profiles, and verified email.

Traveling? Deliver!

It is absolutely not necessary to travel to another country. Going to a neighboring city? That is enough!

Download TravelPost mobile app, sign up, click I can deliver button and add your first route.

After that you will only have to arrange with the senders about when and where you will pick up the parcels and deliver them to the recipients.

Publish your route every time you leave your city. This way you can quickly get a positive rating. It will help you negotiate delivery with senders easier and faster.

Short sequence of actions step by step:

  • Publish the route of your upcoming trip by clicking I can deliver button.
  • TravelPost will show packages matching this route.
  • Contact the selected senders or wait for them to contact you.
  • Negotiate all the terms in a private chat.
  • Agree to the shipping by clicking the appropriate button.
  • Meet the sender and pick up the parcel.
  • Deliver it and get paid.
  • Click Finish Delivery button and leave a comment about the sender.

It is very important to leave an honest and detailed response about the sender because it will help other travelers decide if it is worth helping him/her in the future.

It is important to remember that, as a carrier, you are responsible for the contents of the parcel and its compliance with the law. Therefore, we recommend following some simple security principles:

  • When choosing the sender, pay attention to his/her rating, read the feedback about him/her and the information the sender provided about him/herself. The more open a person appears, the better.
  • Fix your arrangements in a private chat.
  • Only accept a parcel after verifying its contents. In no case should you take packed boxes (including goods in factory packaging) and envelopes.
  • Meet the sender in a public place.
  • Ask for the sender’s additional contact information and passport details.
  • Ask for the recipient’s additional contact information.
  • If the sender or the contents of the parcel raise doubts, refuse from the shipping.
  • Make sure to check the customs regulations of the destination country. The parcel might contain prohibited goods or items for which the duty is imposed.
  • Make sure you do not pick up more parcels than you can physically deliver during your trip.

In the event of a dispute, you can send a complaint about the sender’s actions via chat with the TravelPost customer support team.

TravelPost does not limit the number of parcels you can ship during your trip. However, we recommend taking as many parcels as you can physically deliver. Please keep in mind that unfulfilled shipping obligations will lead to negative feedback and, consequently, to the blocking of your account.

It is forbidden to deliver the items which:

  • are prohibited by the law of the destination country or by the local law;
  • prohibited by customs regulations of the dispatch or destination country;
  • prohibited by the rules of carriage of baggage of airlines or railway lines;
  • contradict common sense (money, valuables, jewelry or expensive equipment).
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As a carrier, you are responsible for compliance of the contents of the parcel to the laws of the countries of dispatch and destination, as well as to the customs regulations. We strongly recommend that you study the list of prohibited goods and items for import and export before you undertake to deliver the parcel.

All additional parcel delivery costs have to be negotiated in advance and paid by the sender prior to the delivery or immediately after the parcel is handed over to the recipient.

Yes, you can. The reasons for your refusal can be different: the trip may be canceled, or you may doubt the legality of the contents of the parcel. It is important to remember that you have to explain your refusal to the sender in order not to get a negative feedback from him or her.
In this case, we recommend that you buy the item with your own money and hand it to the recipient in exchange for the price of the item itself and the agreed remuneration amount. At the same time, we do not recommend buying and shipping expensive or large items that could cause additional transportation costs (for example, customs duties or charges for additional weight on air travel).
Want to send non-standard goods? No problem!

Traditional postal services work well but rules are rules. And one day, you can find out that, for instance, you cannot send an organic product abroad, a jar of jam your friend loves so much — to Vienna, and hardly will any carrier bring you rare aquarium fish from Rotterdam with a guarantee of a safe journey.

What should you do? Search for a traveler who, fortunately, goes exactly where your parcel should go. These very travelers are signed up with TravelPost.

TravelPost does not participate in negotiating a shipping price between the sender and the traveler. Everything depends on you. Someone may agree to deliver your parcel in exchange for a pickup from the airport to the city. Or maybe the shipping fee will be several times lower than at the post office.

A quick tip from us: use common sense and try not to overpay. At the same time, you might want to offer the traveler an interesting reward that will justify his or her efforts.

Short sequence of actions step by step:

  • Publish your parcel info by clicking I want to send button.
  • TravelPost will show travelers based on your criteria.
  • Contact the selected travelers or wait for them to contact you.
  • Negotiate all the terms with one of them in a private chat.
  • Agree to the sending by clicking the appropriate button.
  • Meet the traveler and hand the parcel.
  • Wait for the confirmation of delivery from the recipient and make a payment.
  • Click Finish Delivery button and leave a feedback about the traveler.

It is very important to leave an honest and detailed feedback about the traveler because it will help other senders decide if it is worth using his/her services in the future.

It is important to remember that you enter into an oral agreement with the traveler. The following basic security measures will help your parcel reach the recipient:

  • When choosing the traveler, pay attention to his/her rating, read the feedback about him/her and the information the traveler provided about him/herself. The more open a person appears, the better.
  • Fix your arrangements in a private chat.
  • Meet the traveler in a public place.
  • Ask for the traveler’s additional contact information and passport details.
  • In the event that during the meeting the traveler raises doubts, you have the right to refuse from his/her services.
  • Make sure to check the customs regulations of the destination country. The parcel might contain prohibited goods or items for which the duty is imposed.
  • Do not pay for the carrier’s services along with handing a parcel to him or her. Make a payment only after delivery confirmation by the recipient.
  • Do not send money, valuables, jewelry or expensive equipment unless it is absolutely necessary.

In the event of a dispute, you can send a complaint about the traveler’s actions via chat with the TravelPost customer support team.

You cannot send the items which:

  • are prohibited by the law of the destination country or by local law;
  • prohibited by customs regulations of the dispatch or destination country;
  • prohibited by the rules of carriage of baggage of airlines or railway lines;
  • contradict common sense (money, valuables, jewelry or expensive equipment).

Additional expenses can be in the form of customs payment or payment for excess weight of the traveler’s baggage. It is important to agree about them before you consent to shipping. You have to pay all agreed additional expenses before the delivery begins or immediately after the parcel delivery to the recipient.

Under no circumstances should you pack the parcel! The traveler is responsible for its contents and has the full right to see it before giving the final shipping consent. The traveler packages himself/herself the parcel as s/he sees fit.

Yes, you can. The reasons for your refusal can be different: the situation may change, or you may doubt the traveler’s honesty. It is important to remember that you have to provide a substantial reason behind your refusal to the traveler in order not to get negative feedback from him or her.

Yes, you can. In this case, we recommend agreeing in advance that the item will be purchased with the traveler’s own money and paid for upon receipt. The amount of payment will be the cost of the item itself plus the agreed amount of remuneration.

Please make sure to negotiate the maximum price the traveler can spend on your item.

We do not recommend ordering expensive or large goods that could cause additional transportation costs (for example, customs duties or charges for additional weight on air travel).